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1. What happens after a complaint is made?

The complaint is reviewed to determine if it is valid and related to District bylaws and if so, a file is created and assigned to a Bylaw Officer. If the complaint is valid but relates to a regulation that is administered by another governing agency you will be provided with the contact information for that agency.

2. How long does it take to get compliance?

The Bylaw Enforcement Officer will aim to negotiate a reasonable compliance plan and time frame to achieve voluntary compliance. The compliance plan may accommodate unusual circumstances such as seasonal and financial constraints or personal situations. Education and warnings are not appropriate in all circumstances and more direct enforcement may be taken such as immediate ticketing. If the violation is serious or ongoing, the Bylaw Enforcement Officer may recommend that the District approve legal action to acquire a court order to gain compliance.

3. Does anyone check back to confirm compliance?

Yes. Bylaw Enforcement Officers inspect to confirm that voluntary compliance has taken place before closing a file; however, in some instances, a property owner will violate the bylaw again at a later date and a new complaint may be necessary to reopen the file.

4. Do Bylaw Enforcement Officers proactively patrol or respond only on a complaint basis?

Bylaw enforcement is primarily complaint driven but our Officers proactively patrol communities. The BEO (Bylaw Enforcement Officer) may seek out bylaw infractions for issues of public health and/or safety or other bylaw violations during the regular course of their duties.