Change in Hours to Better Serve the Community

Duncan, BC - Building and development in the Cowichan Valley Regional District (CVRD) is booming. Interest in the valley by home builders and new residents has pushed building permit applications and development permit applications to record levels. While this is good news for people employed in the building trades, it also means these applications are taking longer for CVRD staff to process.

To better serve customers, the CVRD’s Planning staff will be adjusting services levels to allow more time to process the backlog of applications. On a temporary basis, Planning staff will limit their availability for telephone and front counter enquires to the hours of 1 p.m. to 4:30 p.m., Monday to Friday.

While this temporary service adjustment may inconvenience some customers, it will allow for a focused effort to keep building permits and other development applications moving in a timelier manner during the height of the construction season.