9-1-1 Services

How to Use 9-1-1

If you or someone with you needs emergency assistance:
  1. Dial 9-1-1 to access immediate emergency assistance from Police, Ambulance, or Fire Departments
  2. Departments are dispatched separately, so the first question you need to answer is: “Police, Ambulance, or Fire?”

Helpful Guidelines When Using 9-1-1 Services

  • Give the address or location and phone number you are calling from
  • Speak clearly and describe the problem (i.e. there has been a car accident, someone is injured, there has been a break in, etc.)
  • Follow instructions from dispatch or emergency personnel
  • Stay with anyone who is injured and give them comfort
  • Ask bystanders to stay out of the way and clear the way for responders
Never call 9-1-1 unnecessarily as you may be endangering the life of someone who has a true emergency.
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9-1-1 Service 
Cowichan Valley Regional District contracts 9-1-1 service to E-Comm, the largest 9-1-1 centre in British Columbia. E-Comm provides emergency communication services as the first point of contact for 9-1-1 callers in many regional districts across the province.
E-Comm also provides integrated call-taking and dispatch services for many police and fire partner agencies in B.C. and owns and operates the wide-area radio network used by police officers, firefighters and ambulance paramedics throughout Metro Vancouver and parts of the Fraser Valley.

E-Comm is Cowichan Valley Regional District’s 9-1-1 Public Safety Answering Point (PSAP). This means E-Comm answers the initial 9-1-1 calls and then transfers the call to the appropriate local public safety agency (police, fire or ambulance).

Find out more about how 9-1-1 works and when to call 9-1-1 at www.ecomm911.ca

9-1-1 Dispatch