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South Cowichan Recreation 2010 Survey

Leave This Blank:

I live in (select one)*

My age is (select one)*

Please select gender*

Please tell us who lives in your household (check all that apply)*

	No children
	Children less than 5 years of age
	Children between 5-10 years of age

	Young teens 11-14 years of age
	Teens 15-18 years of age
	Adults over 18 years of age

Of those that you selected above, how many in each age grouping live within your household

A member of our household participated in a South Cowichan Recreation Program or service within the past year (select one)*

What type of leisure activities do you or your family members participate in, AT SOUTH COWICHAN RECREATION FACILITIES? (Check all that apply)*

	Arts/Craft Courses
	Baseball/Softball
	Basketball
	Cards or Board Games
	Certificate Courses
	Competitive Courses
	Curling
	Dance
	Dog Obedience
	Drop in Activities
	Events/Festivals
	Figure Skating
	Fitness Classes
	Floor/Roller Hockey
	Golf
	Gymnastics
	Hockey
	Lacrosse
	Martial Arts

	Music
	Performing Arts
	Photography
	Preschool Programs
	School Age Courses
	Seniors Programming
	Soccer
	Skating
	Swimming Lessons
	Tennis (Lessons)
	Tennis (Court Use)
	Toddler Programs
	Volunteering
	Volleyball
	Walking/Jogging/Running
	Yoga
	Youth/Teen Programming
	Other
	I don't participate in any leisure activities

Are there any programs not offered at South Cowichan Recreation Facilities that you would like to see?

Please indicate what motivates you or members of your household to participate in recreational programs and activities (check all that apply)*

	leisure/social purposes
	reduce stress
	refine existing skills
	gain an accreditation
	personal interest
	art appreciation

	increase fitness level
	expose my children to learning new skills
	competitive reasons
	learn something new
	rehab therapy program
	other

Within the past year, I or a member of our household have participated in South Cowichan Recreation Programs or a Drop in activity at the following locations (check all that apply)*

	Shawnigan Lake Community Centre
	Shawnigan Hills Sports Fields
	Kerry Park Recreation Centre
	Mill Bay Community League Hall

	Kerry Park Sports Complex
	Elsie Miles School Building
	Other

During WEEKDAYS, the time of day members of our household are most likely to participate in South Cowichan Recreation Programs or Drop in activities are (check all that apply)*

	before 9 am
	between 9 am and noon
	between noon and 5 pm

	evenings between 5 and 9 pm
	evenings after 9 pm
	weekdays are not best suited for our household

During WEEKENDS, the time of day members of our household are most likely to particpate in South Cowichan Recreation programs or drop in activities are (check all that apply)*

	before 9 am
	between 9 am and noon
	between noon and 5 pm

	evenings between 5 and 9 pm
	evenings after 9 pm
	weekends are not best suited for our household

Aside from South Cowichan Recreation Facilities, within the past year members of our household have participated in programs at the following facilities (check all that apply)*

	Island Savings Centre
	Cowichan Aquatic Centre
	Nanaimo Aquatice Centre
	Cowichan Lake Recreation
	Juan De Fuca Recreation

	Private Health Club
	Fuller Lake Arena
	None of these apply to me
	I only use South Cowichan Recreation facilities

For planning purposes, I require advance notice and details about South Cowichan Recreation programs, services and facility schedules within the follwing time frame (select one)*

The reasons most likely to prevent members of my household or myself from participating in South Cowichan Recreation programs and services are (check all that apply)*

	lack of time
	cost is too high
	activities not scheduled at convenient times
	programs don't appeal/interest me
	quality of instruction is poor
	lack of public transit
	travel distance too far
	equipment inappropriate/needs upgrading

	poor cleanliness of facility
	facilities need upgrading
	feel uncomfortable/unsafe in facilities
	prefer private clubs/facilities
	none of these apply to me
	am not interested in doing so
	facility not accessible for those with disabilties
	other

How we Communicate with you...
This section focuses on our communications with you. Your responses are critical and will help shape our communications strategives in the future.

The South Cowichan Recreation Guide is our publication that lists our program offerings, facility schedules and fees. Select the response that indicates the best way for you to receive a copy of our South Cowichan Recreation Activity Guide (check all that apply)*

	direct mail
	e-mail
	deliverd inside the newspaper
	CVRD website

	picked up at recreation centres
	picked up at local businesses/library, etc
	I never use the activity guide
	other

Aside for the Activity Guide, South Cowichan Recreation also conducts other advertising. Help us understand the best way to inform and make you aware of South Cowichan Recreation Programs and Services (check all that apply) *

	Direct mail
	E-mail
	Facebook
	Island Parent Magazine
	Newspaper
	Radio advertisements
	Rec. Centre Signage
	Referrals

	School Newsletters
	Shaw TV
	Twitter
	Website- CVRD
	Website- Other
	Word of mouth
	Other

I prefer the format of the South Cowichan Recreation Activity Guide to be as follows (please choose one)*

	Newspaper insert
	8.5"x11" Magazine style (currently used)
	8.5"x5.5" small booklet style

	I don't use the activity guide
	The publication is important to me but not the format
	Other

All the Recreation facilities in the Cowichan Valley Region should jointly publish a guide that contains all recreation facility programs, hours, schedules and fees. (select one)*

	Yes
	No
	Is not important to me

	Not sure
	Other

How are we doing?...
When thinking of South Cowichan Recreation's programs, services and communications please rank how much you agree with each statement.

1. Communications
From the South Cowichan Recreation...

I can easily access information I need about South Cowichan Recreation *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I regularly receive accurate and complete information*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

The information is relevant and useful to me and members of my family*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I feel well informed about recreation services and programs (e.g. hours,fees, programs, etc)*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I find the CVRD website is informative and easy to use*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I always use the website as my main source of information for Recreation*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I always use the Activity Guide as my main source of information for Recreation*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Comments on Communication

Customer Service
From South Cowichan Recreation...

Both the in-person and telephone registration procedures are straight forward and easy to do *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I have a pleasant experience whenever dealing with Shawnigan Lake Community Centre staff*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I have a pleasant experience whenever dealing with Kerry Park Recreation Centre staff*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I always obtain the support I need when asking a question*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

I am served in an efficient and timely fashion by front end staff*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Comments on Customer Service

Programming
South Cowichan Recreation...

Offers the types of programs and classes that appeal to myself and my family*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Offers adequate opportunities for drop in access to recreation facilities*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Offers a wide variety of programs for all ages*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Offers enough outdoor recreation programs/opportunities in our area*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Needs to offer more Senior Programming. I would attend if an Elder College type senior program was started*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Should focus on expanding youth services*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Should offer a much broader range of programming*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Comments on Programming

Food and Beverage
Kerry Park Recreation's Food and Beverage Department...

Offers adequate hours in the arena concession *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Offers adequate hours in the Social Lounge*

	Strongly Agree
	Agree Somewhat

	Disagree Somewhat
	No opinion

Offers quality products*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Is always friendly and helpful when serving me*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Offers enough variety on their banquet menu*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Offers enough healthy alternatives in their concessions*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Is always clean and tidy*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Comments on Food and Beverage

Childcare Services
South Cowichan Recreation...

Offers a quality childcare program for our area*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Offers hours of service tat meet my needs*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Is currently offering adequate childcare spaces for our community*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Should expand the childcare services into other facilities in our area*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Currently I am on a wait list for childcare*

	Yes
	No

No Opinion

If you answered yes to being on a wait list, how long have you been on that wait list?

Comments on Childcare

Facilities
South Cowichan Recreation....

Are always clean and tidy*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Feel safe and comfortable while I am there*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Offer knowledgeable staff to assist us while renting the facility *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Provides quality equipment for our programs*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Provides adequate space for the needs of our residents*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Provides adequate accessibility for residents with disabilities *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Comments on Facilities

The Future Outlook-
This section is to gather community opinions regarding the future of South Cowichan Recreation Facilities. Your answers are critical in helping us shape future planning.

I believe the South Cowichan Recreation Facilities should consider...
Upgrading the mechanical systems to ensure efficient operation within our facilities *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Maintaining the facilities that we have and not worry about expanding facilities in the future*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Developing a five year shut down plan for Kerry Park and no longer invest future dollars into the facility. *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Developing a plan to perform the basic upgrades to Kerry Park to ensure an extended lifespan for the facility *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Expanding Kerry Park to include minor expansions and major upgrades to the current facility *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Should consider developing a long range plan to upgrade other facilities within the South Cowichan Area*

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Should consider developing a long range plan for expanding other facilities in the South Cowichan Area *

	Strongly Agree
	Agree Somewhat
	Disagree Somewhat

	Disagree Strongly
	No opinion

Should the South Cowichan Recreation Facilities expand, I would like to see priority placed on
(please rank in order of priority)

Priority #1*

Priority #2

Priority #3

Priority #4

Priority #5

Other (please specify)

Over the next five years, I would be willing to increase my taxes by_____$100,000 to invest in the future development of our Recreation Facilities (choose one)*

Comments on Future Plans:

I would be open to naming rights or private sector partnerships in order to offset costs of upgrading facilities*

	Yes
	No

Unsure

Your Suggestions-
In this section we are seeking your ideas and thoughts about how we can improve.

Do you have any comments about South Cowichan Recreation that you would like to draw to our attention?

Do you have any suggestions or ideas for new programming or services that should be offered at South Cowichan Recreation?

We would like to thank you for taking the time to complete our survey. We have some wonderful prizes to give a way to thank those that participated. Fill in your name and contact number and we will enter you into the draw to win. Draw date closes May 28th, 2010

* indicates required fields.

175 Ingram Street, Duncan, British Columbia V9L 1N8 250-746-2500

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